FAQs
Have a look in here to answer any questions you have, along with any resources you may need
FAQs
Do you have a dementia-specific wing?
Pinaroo currently offers a dedicated 12-bed dementia care wing, designed to provide a safe, supportive, and calming environment for residents living with dementia. As the needs of our community grow, we also have the capacity to expand with a second dementia wing, ensuring continued quality care for all who need it.
How can I put myself or my family member on the waitlist for Pinaroo?
To be placed on the waitlist for Pinaroo, we require the following:
- A completed Admission Enquiry Form (available below), and
- An ACAT Support Plan or the relevant reference codes for care.
The ACAT (Aged Care Assessment Team) Support Plan is provided through My Aged Care. You can contact them by calling 1800 200 422 or visiting their website at www.myagedcare.gov.au.
If you have any questions about the process, please don’t hesitate to reach out to our team—we’re here to help.
- A completed Admission Enquiry Form (available below), and
- An ACAT Support Plan or the relevant reference codes for care.
The ACAT (Aged Care Assessment Team) Support Plan is provided through My Aged Care. You can contact them by calling 1800 200 422 or visiting their website at www.myagedcare.gov.au.
If you have any questions about the process, please don’t hesitate to reach out to our team—we’re here to help.
How much does it cost?
Most aged care fees are determined by Services Australia, with the exception of the Refundable Accommodation Deposit (RAD). At Pinaroo, our current RAD is set at $300,000, though it’s important to note that not everyone is required to pay the full amount—this depends on individual financial circumstances.
For general information, please feel free to contact us directly, or click here to visit the My Aged Care website. A financial advisor will be able to give you personalized information tailored to your situation.
For general information, please feel free to contact us directly, or click here to visit the My Aged Care website. A financial advisor will be able to give you personalized information tailored to your situation.
Where can I find out more information about your Aged Care Star Rating?
We proudly display our current star rating here as part of our commitment to transparency and continuous improvement in care.
Star ratings are part of a national system introduced by the Aged Care Quality and Safety Commission. These ratings reflect performance across key areas including:
- Resident Experience
- Compliance with Quality Standards
- Staffing Levels
- Quality Indicators (such as falls, pressure injuries, and unplanned weight loss)
If you’d like to understand more about how our rating was determined and what it means, please click here to view the full report and assessment details.
Star ratings are part of a national system introduced by the Aged Care Quality and Safety Commission. These ratings reflect performance across key areas including:
- Resident Experience
- Compliance with Quality Standards
- Staffing Levels
- Quality Indicators (such as falls, pressure injuries, and unplanned weight loss)
If you’d like to understand more about how our rating was determined and what it means, please click here to view the full report and assessment details.
Forms
Employment Forms
PINAROO AGED CARE - FORMS AND MORE
INDEPENDENT LIVING UNITS - FORMS AND MORE
INJUNE RETIREMENT VILLAGE - FORMS AND MORE